Returns & Exchange Policy

We strive to ensure you are satisfied and we want you to love what you have ordered.  If something isn't right we offer a refund or exchange please notify us within 7 days upon delivery.

Sizing guides are provided to help select the right size for you, including a foot length guide to help your select the right size.

EXCHANGE YOUR ITEM VIA OUR ONLINE STORE

If you would like to exchange your item(s) please advise us and follow the easy steps below within 7 days:  

  1. Fill in the information on the Online Return and Exchange Form which you can download Here and tick ‘Exchange’.
  2. Complete the details of the exchange under 'items for exchange'
  3. Enclose the Online Return and Exchange Form within the returns parcel. Returns can take up to 5 working days( plus transit time) to process.
  4. Ensure items are returned in their original condition, including packaging.
  5. Items will need to be receive by us within 21 days from the date of original purchase for exchange.
InterAktiv Wear – Online Returns
17/ 5 Vuko Place, Warriewood NSW 2102

 

    • We recommend sending your returns via Express or Registered post as we do not accept responsibility for lost items. 
    • Upon receipt, we will assess the item’s fit for return and then notify you of your approved exchange. Returns that have been worn or damaged will not be accepted and will be returned to the customer.    
    • Sale items are non-refundable unless deemed faulty. 
    • Please try on shoes on a soft and clean surface before they are worn. We will not accept shoes returned with sole or insole markings or scratches.  
    • Customers will be responsible for shipping charges for all returns.
    • PLEASE ENCLOSE STANDARD  PREPAID POSTAGE 3KG BAG FOR EXCHANGED SHOES TO BE RETURN   

     REFUND YOUR ITEM VIA OUR ONLINE STORE 

    If you would like to refund your item(s) please advise us and follow the easy steps below within 7 days:   

    1. Fill in the information on the Online Return and Exchange Form which you download Here and complete the ‘Item For Return’ section.
    2. Enclose the Online Return and Exchange Form within the returns parcel. Returns can take up to 5 working days to process.  
    3. Ensure items are returned in their original condition, including packaging.

    InterAktiv Wear – Online Returns
    17/ 5 Vuko Place, Warriewood NSW 2102

      • We recommend sending your returns via Express or Registered post as we do not accept responsibility for lost items. 
      • Upon receipt, we will assess the item(s) to determine whether it’s fit for return and then notify you of your refund. Returns that have been worn or damaged will not be accepted and will be returned to the customer.    
      • Please try on shoes on a soft and clean surface before they are worn. We will not accept shoes returned with sole or insole markings or scratches.  
      • Items will need to be receive by us within 21 days from the date of original purchase with original invoice. 
      • Customers will be responsible for shipping charges for all returns.
      • Freight cost for express post are not refundable.

     

     

     

    InterAktiv - reserves the right to amend the returns policy as required.