What's the process for returning or exchanging footwear if it doesn't fit or I change my mind about the style?

If your footwear isn't quite right, you can return or exchange it within 30 days of purchase. Ensure the shoes are in new, unworn condition with the original packaging and tags. You'll need to complete our online Return & Exchange Form, clearly selecting whether you want an exchange or a refund, and then send the item back to us.

Can I return shoes that I've tried on indoors?

Yes, you can return shoes that you've tried on indoors on a clean surface to check the fit. However, we cannot accept footwear that shows signs of wear, such as scratched soles or marked insoles, as these items are not considered to be in new, resalable condition.

How long does it take to get my exchanged footwear, and who pays for the shipping?

Once we receive and inspect your return, approved exchanges are processed within five business days, plus standard shipping time for your region in Australia. You will cover the cost of shipping the item back to us. However, InterAktiv Wear covers the shipping cost for sending your first replacement item to you for free.

What are the conditions for getting a full refund on my footwear purchase?

To receive a full refund, your footwear must be returned within 30 days of purchase, be in new, unworn condition, and include the original shoe box, packaging, and tags. You also need to include your original proof of purchase or invoice with the return. Once received, our team will inspect the item to ensure it meets these conditions before processing your refund to your original payment method.

Returns & Exchange Policy

Our policy for RETURNS AND EXCHANGES ensures you shop with ease. We want you to be happy with every footwear purchase from our online store now.

Returns, Refunds & Exchanges

Our Comprehensive Guide for RETURNS AND EXCHANGES

If your shoes are not quite right, we offer a simple process. Our expert team helps you find the perfect fit and style for your daily needs.

Please read the details below before starting your returns. This ensures a smooth transition and fast processing for all your needed exchanges.

Return Eligibility

To qualify for returns, footwear must meet specific criteria. These rules ensure quality and strict hygiene standards for every single customer.

Be returned within 30 days of the original purchase date
Be in new, unworn condition
Include the original shoe box and/or packaging
Include all original tags where applicable
Be accompanied by your original proof of purchase or invoice

For hygiene reasons, we cannot accept worn footwear. We inspect every item carefully to maintain our high quality and safety standards for items.

We recommend trying your shoes on indoors on a clean surface. Do this until you are confident they fit correctly for your requirements right now.

Shoes with scratched soles or marked insoles are not accepted. Our warehouse team must ensure all items remain in a resalable condition always.

Exchanges

If you need a different size or style, we are happy to assist. We process your exchanges in a timely manner to get you back on your feet soon.

Navigating the world of footwear exchanges is simple with our guide. Follow these steps for your specific fashion style choice at this moment.

We understand that finding the perfect fit can be tricky. Our goal is to make the swap as seamless as possible for your total convenience today.

How to Exchange Your Item

Complete the Online Return & Exchange Form and select Exchange.
List the item you'd like to receive in exchange.
Place the completed form inside your return parcel.
Carefully package your footwear in its original shoe box.
Place the shoe box inside a protective outer carton or satchel. Please do not apply tape or labels to the shoe box.
Send your parcel to the address listed below:

InterAktiv Wear – Online Returns
17/5 Vuko Place
Warriewood NSW 2102
Australia

Once your return is received and inspected, we will confirm it. We send an email to keep you updated on the progress of your order status fast.

Approved exchanges are processed within five business days. Please add standard shipping time for your specific region in Australia right now.

Exchange Shipping Costs

Customers cover the cost of returning items to our facility. We suggest using a reliable tracked service to ensure your parcel arrives safely.

After approval, InterAktiv Wear sends your replacement item for free. We offer this once for your convenience and better shopping comfort today.

If further exchanges are required for the same order, fees apply. Additional shipping charges will be the responsibility of the customer.

Refunds

If you prefer a refund over an exchange, follow these steps. This process secures your money back for your footwear order in a fast way now.

Sometimes a product is not what you expected. We accept returns on any eligible item in our store to ensure you stay happy with us every time.

Complete the Online Return & Exchange Form.
Select Return and complete the requested information.
Include the completed form inside your parcel.
Return your footwear in its original condition and packaging.
Include your original proof of purchase.

Our team processes returns every business day. This ensures you receive your funds or new items quickly without any long delays or issues today.

Prompt action on your part helps us speed up the process. Please ensure all details on the form are accurate before sending the parcel back.

Refund Assessment

Once received, our team will inspect the item thoroughly. This ensures it meets our conditions for a full and prompt refund to your account.

We process refunds using your original payment method only. You will receive a confirmation once your refund has been completed by staff fast.

Processing takes up to five business days after we get the return. Funds may take additional time to appear depending on your bank setup now.

Return Shipping Details

Customers are responsible for the cost of returning items to us. This applies to change of mind or incorrect sizing for any footwear bought.

Managing your own returns allows you to choose your carrier. We suggest using Australia Post to ensure your items reach us safely and fast.

Original shipping charges are non-refundable in most cases. Exceptions exist under Australian Law for faulty or misrepresented goods now.

Express Shipping fees are considered a service already rendered. These costs go to the carrier at the time of your initial purchase online.

Packaging Your Return

Please use suitable outer packaging to protect your footwear. This keeps the original shoe box in perfect condition during transit to us.

Place the shoe box inside another shipping carton or a satchel. This adds protection against any damage while the parcel travels to our team.

Do not attach tape or labels directly to the original shoe box. This ensures the item remains in a resalable state for our warehouse staff.

Tracked Shipping Options

We strongly recommend returning your parcel using a tracked service. This provides security and peace of mind for your valuable shipment now.

Tracking allows everyone to monitor the return during transit. We can see exactly when it reaches our warehouse for final processing steps.

A tracking number is the best way to prove your items are coming back. It helps us prepare for your returns upon arrival at the warehouse.

Policy Summary

Our guide helps our team verify your request. Following these instructions ensures your returns are handled with the highest care possible.

Remember that RETURNS AND EXCHANGES must happen within 30 days. This allows us to keep our inventory updated with the latest styles online.

If you need help with RETURNS AND EXCHANGES, please email us. Our support staff is ready to answer questions about the process for you.

For further details on RETURNS AND EXCHANGES, please call us. We want to ensure all exchanges and returns are managed with expert precision.

Our official RETURNS AND EXCHANGES policy remains firm for all. We strive to offer the best returns and exchanges experience for shoppers.