Q: Do you restock your products?
Q: How can I make sure I ordered correctly?
A: Once you’ve placed your order, you will get a confirmation e-mail. In case you did not receive it, please contact our Customer Service department @ firstname.lastname@example.org
A: Once your order is shipped you will received a confirmation with tracking number via e-mail or you can check with our Customer Service at email@example.com or phone 1300 720 912
Q: Can I delete an item of my order?
A: Yes. From your shopping cart you will be able to add or delete as many items as you want as long as the order hasn’t been processed.
Q: Can I cancel my order?
A: Yes, you can cancel your order. If the order has already been confirmed, you will have to contact our Customer Service department via e-mail: firstname.lastname@example.org or via phone: 1300 720 912. If you order has already been shipped you will have to return the delivery once it arrives at your chosen address.
A: If in any occasion you receive a wrong or incorrect order, please get in touch with our Customer Service at email@example.com or phone 1300 720 912
A: All our footwear go through rigorous inspection both at the factory and once received into our warehouse, but in the unlikely case that you receive a damaged item please get in touch with our Customer Service at firstname.lastname@example.org or phone 1300 720 912
A: We have a safe encrypted payment gateway through the Payment Card Industry Data Security Standard (PCI-DSS), so it is safe to use your credit card, we accept VISA, Mastercard, AMEX, ApplePay, PayPals
SHIPPINGQ: How long will my order take to arrive?
Q: How much are the shipping fees?
Q: How will my order be delivered?
RETURNSQ: How can I return an item?
Q: How long do I have to return an item?
Q: Do I have to pay anything to return my product?
Q: How will my money be returned?
Q: When will I get my refund?
InterAktiv Wear reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition they were received.
Q: How long will my footwear last?
CORRECT USE AND MAINTENANCE
A:The life span of professional footwear is directly linked to your work conditions and how well you take care of them. When your sole is flat and has no texture, it means it is time for new shoes.
Q: How do I take care of my Footwear?
- For Suecos Footwear : cleaning, hand wash them with warm water and soap, dry on open air or with a dry cloth. Do not expose to temperatures above 50ºC or place them near heat sources, they could get deformed and lose quality.
- For Dian Footwear the following styles can be machined washes up to 40ºC
- Marsella, Florencia, Valencia, Calpe, Costa, Mar, Altea, EVA Plus.
A:Yes, they can be sterilized using bleach.
Q: Is the fit the same in all the Suecos® & Dian models?
Q: Will my feet sweat ? Will they smell?