Privacy Policy

Your Privacy Matters at InterAktiv Wear

At InterAktiv Wear, we are committed to protecting your privacy and handling your personal information responsibly. We understand that shopping online requires trust, and we take appropriate steps to safeguard the information you share with us.

This Privacy Policy explains what information we collect, how we use it, how your payment information is protected, and your choices when using our website.

Information We Collect

When you place an order or contact us, we may collect information such as:

• Your name
• Delivery and billing address
• Email address
• Telephone number
• Order details and purchase history
• Customer service enquiries

We collect only the information needed to process your order, provide customer support and improve your shopping experience.

How We Use Your Information

Your personal information is used to:

• Process and fulfil your orders
• Deliver products to your nominated address
• Communicate about your order or delivery
• Respond to customer service enquiries
• Process returns, exchanges and refunds
• Meet our legal and accounting obligations
• Improve our website, products and customer experience

We only collect information that is relevant to providing our products and services.

Secure Online Payments

Protecting your payment information is one of our highest priorities.

InterAktiv Wear does not store or have direct access to your credit or debit card details.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption PCI-DSS compliant payment gateway and security technologies.

Depending on your chosen payment method, transactions may be processed through secure payment gateways such as:

We offer secure online payments using an encrypted 

Accepted payment methods include:

• Visa
• Mastercard
• American Express
• Apple Pay
• PayPal
• Zip

All online payments are processed securely to help protect your personal and financial information.

When you enter your payment details, you are securely connected to the payment provider's encrypted system. Your card information is processed directly by the payment gateway and is not stored on InterAktiv Wear's website or servers.

How Your Information Is Protected

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

Our website uses secure technologies designed to protect information transmitted between your browser and our systems.

While no online system can guarantee absolute security, we continually work with reputable technology providers to help keep your information safe.

Sharing Your Information

We respect your privacy.

We do not sell, rent or trade your personal information to third parties.

Your information is only shared where necessary to operate our business, including with trusted service providers such as:

• Payment processors
• Delivery and courier companies
• Technology providers supporting our website
• Professional advisers where legally required

These organisations only receive the information necessary to perform their services.

Marketing Communications

If you choose to subscribe to our marketing communications, we may occasionally send you information about new products, promotions or special offers.

You can unsubscribe from marketing emails at any time by following the unsubscribe link included in the email or by contacting our customer service team.

Cookies and Website Analytics

Like many online retailers, our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Enhance navigation and functionality

Most web browsers allow you to control or disable cookies through your browser settings.

Accessing or Updating Your Information

If you believe your personal information is incorrect or would like to update your details, please contact us.

We will make reasonable efforts to ensure your information remains accurate and up to date.

How Long We Keep Information

We retain customer information only for as long as reasonably necessary to:

• Complete your orders
• Provide customer support
• Meet legal, taxation and accounting requirements
• Resolve disputes where required

When information is no longer needed, we take reasonable steps to securely dispose of or de-identify it where appropriate.

Your Privacy Rights

Depending on applicable Australian privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Ask questions about how your information is used
• Contact us regarding any privacy concerns

We will respond to privacy enquiries as promptly as reasonably possible.

Contact Us

If you have any questions about this Privacy Policy, your personal information or your experience shopping with InterAktiv Wear, please contact our customer service team.

We're committed to being transparent about how we handle your information and will be happy to assist with any privacy-related enquiries.

Our Commitment

At InterAktiv Wear, protecting your privacy is part of providing a safe and trusted online shopping experience.

From secure payment processing to responsible handling of personal information, we're committed to maintaining the confidence of our customers every time they shop with us.